It will be our pleasure to accept returns for regular priced items within 14 days following the reception of your package. Upon reception of the item in perfect condition, we will offer an exchange or credit note that can be used online or in-store.
Here are the steps to follow:
1- Contact us by email at firstname.lastname@example.org to check if the item can be returned
2- Once confirmation has been obtained, the item(s) may be returned in their original condition, including labels and original packaging, at the sender's expense by mail or in-store.
3- A store credit in the form of a gift certificate with no expiry date - to be used online or in the shop - will be sent to you by email as soon as we receive the returned items that have met these conditions.
Please note that items on sale, swimwear, underwear and second-hand clothes are final sales and that shipping fees, customs and all taxes outside Canada are the responsibility of the customer and will not be refunded.
For any additional questions, please contact us!
email@example.com or 514.564.8334